Privacy policy
Last Updated: July 20, 2026
This Privacy Policy describes how Redwood Mushroom Supply (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Redwoodmushroomsupply.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
How We Disclose Personal Information
In certain circumstances, we may disclose personal information to service providers and other third parties for legitimate business purposes, subject to this Privacy Policy. Redwood Mushroom Supply does not sell personal information for monetary compensation.
Such circumstances may include:
- With service providers that perform services on our behalf, including Shopify, Klaviyo, payment processors, shipping and fulfillment providers, website hosting and cloud-storage providers, analytics providers, customer-support providers, information-technology providers, and professional advisers. These providers process personal information as necessary to provide contracted services to Redwood Mushroom Supply, comply with applicable law, and protect the security and integrity of their services.
- With advertising and analytics providers, including Meta, where applicable, to measure the performance of our website and marketing, understand customer interactions, and provide or measure advertising. Certain privacy laws may define some of these activities as “sharing” personal information or processing personal information for targeted advertising, even when no personal information is sold and no money is exchanged. Where applicable, you may exercise your privacy choices through the “Your Privacy Choices” link in our website footer.
- When you direct, request, or consent to the disclosure, such as when we provide information to a shipping carrier to deliver your order or when you use a social-media widget, login integration, or other third-party feature.
- With our affiliates or within our corporate group, where necessary to operate and administer our business.
- For legal, safety, and compliance purposes, including to comply with applicable law, respond to subpoenas, court orders, search warrants, or other lawful requests, enforce our terms and policies, prevent fraud or misuse, and protect Redwood Mushroom Supply, our customers, or others.
- In connection with a business transaction, including a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar corporate transaction.
We have disclosed the following categories of personal information, including sensitive personal information where indicated by an asterisk, during the preceding 12 months for the purposes described in the sections titled "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
|
Category |
Categories of Recipients |
|
|
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
We have “shared” (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.
|
Category of Personal Information |
Categories of Recipients |
|
Identifiers such as basic contact details and certain order and account information |
Business and marketing partners |
|
Commercial information such as records of products or services purchased and shopping information |
Business and marketing partners |
|
Internet or other similar network activity, such as Usage Data |
Business and marketing partners |
Email and SMS Service Providers
We use Klaviyo to help operate our email and SMS communications. When you subscribe, make a purchase, or interact with our website or messages, Klaviyo may process information such as your name, email address, telephone number, purchase history, browsing activity, message engagement, and communication preferences on our behalf.
Klaviyo acts as a service provider or data processor and processes this information under our instructions to deliver messages, manage subscriptions and preferences, provide customer segmentation, measure campaign performance, and support related marketing operations.
We do not sell your mobile telephone number or authorize unrelated third parties to use it for their own text-message marketing.
Cookies, Analytics, and Advertising Technologies
We and our service providers and advertising providers, including Shopify and Meta, use cookies, pixels, tags, server-side integrations, and similar technologies to operate and secure our website, understand website activity, measure marketing performance, improve advertising attribution, personalize your experience, and provide or measure advertising.
Some of these technologies are necessary for the website to function. Other technologies support analytics, personalization, and advertising.
Redwood Mushroom Supply does not sell personal information for monetary compensation. Certain privacy laws may define the use of some advertising technologies as “sharing” personal information or processing personal information for targeted advertising, even when personal information is not sold and no money is exchanged.
Where applicable law requires consent before nonessential technologies are used, we will request that consent through our cookie banner. You may accept, decline, or manage nonessential technologies through the choices presented in the banner.
Where applicable, you may manage data-sharing and targeted-advertising choices through the “Your Privacy Choices” link in the footer of our website. We also recognize qualifying browser-based opt-out preference signals, such as Global Privacy Control, where required by law.
You may also manage cookies through your browser settings. Blocking certain cookies may affect website functions, stored preferences, analytics, or personalized features.
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Privacy Rights and Choices
Depending on where you live, you may have some or all of the rights described below concerning the personal information we collect and process. These rights are subject to applicable legal requirements, limitations, and exceptions.
Certain jurisdictions may also provide a right to opt out of the sale or sharing of personal information or its processing for targeted advertising. Redwood Mushroom Supply does not sell personal information for monetary compensation. Certain advertising and analytics technologies may nevertheless be defined as “sharing” or targeted advertising under applicable privacy laws.
Where available, you may exercise advertising-related choices through the Your Privacy Choices link in the footer of our website. We also process qualifying browser-based opt-out preference signals, such as Global Privacy Control, where required by applicable law. Shopify’s opt-out system uses GPC signals to activate applicable sale, sharing, or targeted-advertising choices in configured regions.
Then retain the rights list, with these edits:
- Right to Access / Know. You may have the right to request access to personal information that we maintain about you, including information about the categories of personal information we collect, use, and disclose.
- Right to Delete. You may have the right to request that we delete personal information we maintain about you, subject to applicable exceptions.
- Right to Correct. You may have the right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have the right to receive a copy of certain personal information in a portable and, where technically feasible, readily usable format.
- Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as those terms are defined under applicable privacy laws. You may exercise applicable advertising-related choices through the Your Privacy Choices link in the footer of our website. If you visit our website with a qualifying Global Privacy Control signal enabled, we will process the signal as an opt-out request for the browser and device sending the signal where required by applicable law. State privacy laws and Shopify’s privacy controls distinguish statutory sale, sharing, and targeted advertising from ordinary disclosures to service providers
- Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. Where applicable, you may have the right to limit certain uses or disclosures of sensitive personal information.
- Restriction of Processing: Where applicable, you may have the right to request that we restrict the processing of your personal information.
- Withdrawal of Consent: Where we rely on your consent to process personal information, you may have the right to withdraw that consent. Withdrawal does not affect the lawfulness of processing performed before consent was withdrawn.
- Right to Appeal: Where applicable, you may have the right to appeal a decision we make concerning your privacy request. You may submit an appeal by replying to our decision or contacting us using the information provided below.
- Managing Communication Preferences: You may opt out of promotional emails at any time by using the unsubscribe link provided in our emails. You may opt out of promotional text messages by replying STOP. Even after opting out of promotional communications, we may continue to send non-promotional messages concerning your orders, account, transactions, or other service-related matters.
You may exercise applicable rights through the methods identified on our website or by contacting us using the information provided below. We will not discriminate against you for exercising an applicable privacy right.
We may request information reasonably necessary to verify your identity and process your request, such as your email address, order information, or account information. The verification required will depend on the nature and sensitivity of the request.
Where permitted by applicable law, you may designate an authorized agent to submit a request on your behalf. We may require the agent to provide proof of authorization and may contact you directly to verify your identity or confirm the request.
We will respond within the time required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
SMS Privacy Policy
Introduction
We respect your privacy and are committed to protecting it through our compliance with this policy. This section outlines our practices regarding the collection, use, and disclosure of your information through SMS (Short Message Service) messages when you opt into our SMS marketing campaigns and as you interact with these services, managed through our partnership with Klaviyo.
Consent & Communication
By opting into our SMS marketing services, you agree to receive text message notifications (for your order updates, special offers, and announcements) directly to your mobile device. These messages are intended to enhance your shopping experience by providing valuable information and exclusive deals.
-
Opt-In: You may opt into our SMS communications by:
- Entering your phone number at checkout on our Shopify site
- Texting a specific keyword to our designated number
- Through direct consent given via our website or other customer interaction forms
-
Opt-Out: You can opt out of our SMS communications at any time by:
- Replying "STOP" to any message you receive
- Contacting our customer support with your request to be removed from the SMS list
Data Collection & Use
When you opt into our SMS services, we may collect personal information, including but not limited to your mobile phone number, device information, purchase history, and browsing behavior on our Shopify site. This information is gathered through various means, including cookies, which help us understand your shopping preferences and behavior.
- Abandoned Cart Notifications: As part of our efforts to enhance your shopping experience, we use cookies to identify when items are added to your cart but not purchased. If you have provided us with your mobile phone number and consented to receive SMS messages, we may send you SMS notifications regarding your abandoned cart. These messages are intended to remind you of items left in your cart and offer assistance or incentives to complete your purchase.
This information is used to:
- Send you personalized marketing messages, including abandoned cart reminders.
- Process and update you on your orders.
- Improve our services and your customer experience.
We respect your privacy and provide you with the option to opt out of receiving these notifications at any time. Additionally, you can manage your cookie preferences through your web browser settings, though this may affect certain features of our website.
We use Klaviyo as a service provider to operate our SMS program. Additional information about Klaviyo and our broader email and SMS data practices is provided in the “Email and SMS Service Providers” section of this Privacy Policy.
Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We incorporate industry-standard security protocols to ensure the safety of your data on our systems.
Changes to this Policy
Redwood Mushroom Supply may update this SMS Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our SMS services after any modification to this policy will constitute your acceptance of such changes.
Contact Us
If you have any questions about this SMS Privacy Policy, please contact us at contact@redwoodmushroomsupply.com
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at contact@redwoodmushroomsupply.com or contact us at 1800 Lombardi Lane, Santa Rosa CA 95407, United States.