Shipping policy
Shipping charges will be calculated automatically during the checkout process. Some products ship via one method while other products may have several options. You will see the shipping total before you complete your purchase. Additional charges may apply when shipping to Alaska and Hawaii and we will contact you before processing your order.
Free Shipping
Our current minimum for Free Shipping in the lower 48 is $85.00
Free Shipping Minimums are subject to change at any time. Free Shipping applies to US customers only. Alaska and Hawaii customers are not eligible to receive free shipping. Free Shipping delivery times vary, and displayed estimated times are not a guarantee. For an accurate estimate of arrival date, please check the tracking on your order after receiving tracking information.
International orders are not subject to free shipping minimums.
Tracking Information
All redwoodmushroomsupply.com orders are given a tracking number for your convenience. To request a tracking number or if you are unable to locate the tracking number for your order, please send an email to: contact@redwoodmushroomsupply.com
Shipping Services
USPS, FedEx, UPS. Shipping options and expedited shipping services will be displayed at checkout. For free shipping, we will select the option that best suits your order.
Freight Shipping
For some orders, freight shipping service may be required in order to ensure the safe delivery of your redwoodmushroomsupply.com order. The following conditions will trigger freight shipping services:
Fragile or high-value merchandise such as lighting equipment
Large items exceeding the weight and size limitations of ground shipping
Orders with a total weight exceeding 400 pounds as a group or 150 lbs for a single parcel.
If requested, freight shipping can be provided. For freight shipping requests, please provide us with the following information to receive an accurate quote.
- Is the delivery address residential or commercial?
- Is the delivery address a rural address?
- Is there a scheduled delivery time required?
- Is a gate code necessary to ensure delivery?
- Is a lift gate required upon delivery?
If proper delivery details are not disclosed at time of order placement and new charges are incurred, the customer is solely responsible for the costs. Additional charges will be invoiced to the customer.
Please check your order to make sure that the order is complete and undamaged before signing the bill of lading for all freight deliveries. redwoodmushroomsupply.com will not accept responsibility for lost or damaged goods unless you have made a note on the bill of lading at the time of delivery.
Order Processing and Customer Support
Our hours of operation are from Monday thru Friday, 9 a.m. - 5 p.m. PST. If your order is placed before 2 p.m. PST, it will be sent out that day except for in cases of a high volume orders. We are a small company, but we work tirelessly to get your orders out to you as quickly as possible and in the best condition upon arrival. If your order is not marked for shipment by 2 p.m. the day of the order, it will be marked by 2 p.m. the following day.
For customer service requests, our representatives are available from 9 a.m. to 5 p.m. Monday thru Friday. For all customer service requests, please email us at contact@redwoodmushroomsupply.com. This will help us address your question in a timely manner.
To speed up the process and ensure excellent service, please provide your order number (where applicable) in the subject line or body of the email.